FAQ – Dough Empire®

FAQ

 

Q: What's the delivery/ self-pickup timing like?

 3 days' notice, with an ideal of 5 days.

     

    Q: Where do I enter the date of delivery / self-collection?

    A box will appear after you click on "Add To Bag". Enter the date and time there.

     

    Q: How to select the delivery Zone? 

    Zone A: $9  (North, Far North - Yishun & North East - Seletar)

    Kranji, Woodgrove, Admiralty, Woodlands, Tagore, Yio Chu Kang, Sembawang, Yishun, Seletar, Upper Thomson, Springleaf 

     

    Zone B: $15   (North East - Hougang, Central North - AMK, Central West, North West, Far North West)

    Hougang, Punggol, Sengkang, Serangoon Garden, Ang Mo Kio, Bishan, Braddel Road, Thomson, Clementi, Upper Bukit Timah, Hume Avenue, Ulu Pandan, Bukit Batok, Choa Chu Kang, Hillview, Dairy Farm, Bukit Panjang, Lim Chu Kang, Sungei Gedong, Tengah 

     

     

    Zone C: $18  (Central - Newton, Toa Payoh, Central East - Eunos, Far East - Tampines, Far West - Jurong)

    Chancery, Bukit Timah, Dunearn Road, Newton, Novena, Balestier, Moulmein, Toa Payoh, Potong Pasir, Macpherson, Eunos, Geylang, Kembangan, Paya Lebar, Simei, Tampines, Boon Lay, Jurong, Tuas 

    Zone D: $22  (City - Marina Area / CBD / City Hall / Beach Road, Central South, South - Keppel, South West, Central - Little India / Orchard / Tanglin, East Coast - Katong, Upper East Coast, Far East - Changi)

    Boat Quay, Chinatown, Havelock Road, Marina Square, Raffles Place, Suntec City, Cecil, People's Park, Anson Road, Neil Road, Shenton Way, Tanjong Pagar, Alexandra Road, Tiong Bahru, Queenstown, Keppel, Mount Faber, Sentosa, Telok Blangah, Harbourfront, Buona Vista, Dover, Pasir Panjang, West Coast, Hong Leong Garden, Clementi New Town, City Hall, High Street, North Bridge Road, Beach Road, Bencoolen, Bugis, Rochor, Middle Road, Golden Mile, Little India, Farrer Park, Serangoon Road, Cairnhill, Killiney, Leonie Hill, Orchard, Oxley, River Valley, Balmoral, Grange Road, Holland, Orchard Boulevard, Tanglin Road, Ardmore, Katong, Marine Parade, Siglap, Tanjong Rhu, Joo Chiat, Amber Road, Bayshore, Bedok, Chai Chee, Eastwood, Kew Drive, Changi, Loyang, Pasir Ris

     

     

     

    Q: I dunno what Zone I'm in ??

    Leave us a note and we'll see if we can solve the mystery. 

     

    Q: How to get free delivery?

    Pool your orders! Orders of $200 and above instantly get free delivery :)

     

    Q: How many pickup locations are there?

    Currently we have two pickup locations: Windsor Park and Sembawang. Details of the address will be sent to you in a confirmation email.  We have freelance drivers from time to time who charge a little less, so do check in with us on their availability before you place your order.  

    Q: I've got a burning question...

    Have a question that's not answered here? Ask away! 

     

    Q: Cancellation policy

    Orders that are cancelled more than 48 hours prior to the requested pickup / delivery time will be refunded in full.
    Orders that are cancelled within 48 hours of the requested pickup / delivery time will not be refunded. The cake(s) will be delivered as ordered.
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