FAQ – Dough Empire®

FAQ

 

Q: What's the delivery/ self-pickup timing like?

 Because we also run a restaurant, and weekends are especially busy, we're unable to do much baking on the weekends. We can have your order ready in 2 days on weekdays, and we'll need more time if it happens over the weekend. So here's our baking schedule --

 If you place your order by*:

The earliest we can deliver / You can self-collect is from*:

Mon 12pm Wed 2pm (same week)
Tue 12pm Thu 2pm (same week)
Wed 12pm Fri 2pm (same week)
Thu 12pm Sat 2pm (same week)
Fri 12pm Tue 6pm (following week)
Sat 12pm Wed 2pm (following week)
Sun 12pm Wed 2pm (following week)
*Singapore time SGT (+8 GMT) -- use this handy Time Zone Converter when ordering from overseas
  • We only bake to order. We bake all our orders fresh; we do not pre-bake any of our cakes. So, for best results, allow us at least 5 days' notice from the time you place your order (applies to both delivery & self-pickup). If you have an urgent order, please call Joseph at 9006-4163 and we'll advise on whether we can rush the order for you.
  • Delivery timings are Mon-Sun, 9am-9pm.
  • Self-pickup timings follow the operating hours of the pickup locations.

 

Q: Where do I enter the date of delivery / self-collection?

You may inform us of your desired delivery / self-collection date in the "Special Instructions" box (it appears once you've added an item into the bag)

 

Q: How to select the delivery Zone? 

Zone A: $7  Eunos, Geylang, Kembangan, Paya Lebar, Katong, Marine Parade, Siglap, Tanjong Rhu, Upper East Coast, Bayshore, Bedok, Chai Chee

 

Zone B: $13   Beach Road, Bencoolen Road, Bugis, Rochor, Balestier, Moulmein, Novena, Toa Payoh, Potong Pasir, Macpherson, Kallang, Changi, Loyang, Pasir Ris, Simei, Tampines, Hougang, Punggol, Sengkang, Ang Mo Kio, Bishan, Braddell Road, Thomson

Zone C: $19  Boat Quay, Chinatown, Havelock Road, Marina Square, Raffles Place, Suntec City, Anson Road, Chinatown, Neil Road, Raffles Place, Shenton Way, Tanjong Pagar, Alexandra Road, Tiong Bahru, Outram, Queenstown, Commonwealth, Buona Vista, Dover, Pasir Panjang, West Coast, Keppel, Mount Faber, Sentosa, Telok Blangah, City Hall, High Street, North Bridge Road, Little India, Farrer Park, Serangoon Road, Cairnhill, Killiney, Leonie Hill, Orchard, Oxley, Balmoral, Bukit Timah, Grange Road, Holland, Orchard Boulevard, River Valley, Tanglin Road, Chancery, Bukit Timah, Dunearn Road, Newton, Clementi, Upper Bukit Timah, Hume Avenue, Boon Lay, Jurong, Tuas, Bukit Batok, Choa Chu Kang, Hillview Avenue, Upper Bukit Timah, Kranji, Lim Chu Kang, Sungei Gedong, Tengah, Admiralty, Woodlands, Tagore, Yio Chu Kang, Sembawang, Yishun, Seletar, Yio Chu Kang

Q: I dunno what Zone I'm in ??

How come?! Singapore so small!! You stay Twilight Zone ah?? Leave us a note and we'll see if we can solve the mystery. 

Q: How to get free delivery?

Pool your orders! Orders of $200 and above instantly get free delivery :)

 

Q: How many pickup locations are there?

Currently we have one pickup location - The Garden Slug (55 Lorong L Telok Kurau)

 

Q: Will there be other pickup locations in the future? 

 We're looking to expand our pickup locations. If you

  • would like to carry some seriously ugly pastries & cakes, and
  • are not too embarrassed to be affiliated with us

we'd love to hear from you

 

Q: Are there wholesale rates for F&B operators and other bulk requests?

Yes. Send us your details and requirements and we will be in touch shortly.

 

Q: There's no place to key in the discount code!! Where do I enter the discount code?!?! *hyperventilates*

After you enter your credit card / PayPal details, you'll be asked if you have a discount code or gift card to apply. 

 

Q: I've got a burning question...

Have a question that's not answered here? Ask away!